Everything we do at Wolfestone is focused on one ultimate goal: complete customer satisfaction!
Our ethos is to deliver exactly what is right for you, your project, your goals, and your needs. We take the time to listen to you, understand your requirements, and devise tailored solutions for your business. This collaborative approach helps you toachieve precisely what you want, builds excellent partnerships, and ultimately delivers the success you deserve.
“Can I just comment on the excellent service I have just received from yourselves. I spoke to a few companies when first enquiring about translation services and the reply I got was average to poor from most companies. With yourselves, I have always been informed of the next step and kept up to date throughout. I forgot that this customer service still exists! Well done.”
Admiral Group Plc.
Things we are proud of:
Multi-award winning service: We are very proud to not only have won awards for being a great business, but also for offering a great service. Our goal is to understand your goals and how our services specifically can help you to achieve them. We aim to accomplish this quickly too; we understand that you expect us to keep up with the fast-paced nature of business and we will always respond to you promptly.
High quality is a given: Almost every translation company in the world will say they deliver a high quality service, but how many of them have really put their money where their mouth is and obtained independent UKAS accreditations for BS EN 15038:2006 and ISO 9001:2008 and ISO 14001:2004? In addition, Wolfestone are an Investors in People accredited company and are members of major professional associations such as the ATC, EUATC and ATA which insist on tested minimum levels of quality and professionalism
Reliability: We’ll always be here for you. Wolfestone prides itself on its responsive and responsible attitude. Moreover, your data and documents are always safe with us – all electronic data and documents are virus and malware scanned, stored on our mirrored RAID array servers (1st Backup), backed-up to external hard drives (2nd Backup), and backed-up offsite to our secure online storage which backs up every 10 minutes (3rd backup). This procedure guarantees your data and documents are never lost. We also provide our clients with secure access to their own dedicated‘PartnerZone’ client area where they can upload and download files, message us, track projects, track invoices, etc.
Green: Being an ISO 14001 company means we have a responsibility to the environment and we take this very seriously.
Largest Translation company in Wales: We’re very proud to be Wales’ largest language services provider with more than 30 in-house staff. Our location in Swansea, Wales’ second largest city and the cultural and business hub of the South West, guarantees that we keep pace with the developments of the Welsh language. We acknowledge the fact that under the Welsh Language (Wales) Measure 2011 the Welsh language has official status, and should be treated no less favourably than the English language. To find out more about our Welsh Language commitment download our Welsh Language Policy.